FREQUENTLY ASKED QUESTIONS
Do you allow kids, spouses, partners, or other family members to take part in lessons?
At K9ology we believe the more people are involved in raising the dog - the more you will have consistency and get the results you want. We are happy to welcome family members to join in on lessons. Children of all ages may come for private lessons. Respectful children 8 years and up are welcome to assist in training with the assistance of a parent or guardian. Due to COVID-19 we will limit participants to 2 household members per dog per class.!
If I miss a lesson in my group class, can I make-up the lesson in another?
We are happy to schedule a private lesson at a discounted rate of $75 to cover any materials missed in a group class. Make-up lessons are not mandator, but optional. We do NOT allow participants from one class to make-up a missed lesson in another. If you are unable to commit to all weeks, you may want to consider private lessons.
Does my dog have to be spayed or neutered in order to participate in training?
NO! We will not refuse service just because your dog is intact. We welcome male dogs with their full equipment, and females as long as they are not in heat. Please see below about bitches in season.
My female dog just came into heat, what do we do?
If you are enrolled in a private program, we may be able to pursue training as long as your dog will tolerate wearing a diaper and/or is not experiencing temperament changes. If your dogs is a group class participant, we are happy to work with you on alternate training arrangements. Females in season are not permitted to be in group class or activities until more 21 days after the onset of heat.
I have joined a group class, but it's not an ideal training environment for my dog. What do I do now?
Due to our small class sizes we do not issue refunds for registration of group classes. If you are not sure if your dog is a good fit for a group setting, please take our Group Class Assessment prior to signing up. If your dog is fearful, shy, or showing signs of aggression - then a group setting is not appropriate for your dog. We are all individuals, your dog is too!
Can I enroll more than one dog in training?
Yes! In private lessons we are happy to work with multiple dogs from the same household! For group classes, dogs must be individually registered in order to participate and have one human handler per dog. Looking for a semi-private option for yourself and family or friends? Contact us to get a quote!
Do you offer a guarantee?
When purchasing training lessons, you are investing your time and money in an education. Our job (as trainers) is to teach owners how to communicate and work with their dogs towards training goals. There is no guarantee when learning a skill set - as it takes time, patience, and owner commitment. This can get even more complicated when household dynamics are inconsistent, or family members do not partake in the training. Just like a baseball player may become an all star, or may end up stuck in little league - it is ultimately practice (or a lack thereof) that dictates the outcome. Results are about time, patience, and practice ... and that part of the process is the sole responsibility of the owner or handler. We can teach you how to get there - but you must put in the work.
Other companies may boast lifetime guarantees and promise results. These are mostly marketing gimmicks and sales tactics. We operate a transparent business and are happy to answer your questions throughout your training, without the need to sugar coat our services with false claims.
Do you offer home training lessons?
Yes! We have limited availability for at home lessons. We offer 3, 5, 8, or 12 lesson programs based on the needs of you and your canine. We can come to your home if you are within our service area - or meet you at a local park if you are not within travel distance.
What payment methods do you accept?
We are happy to accept cash, check, or credit card payment. Our preference is to send you an online Square invoice for services rendered. You can also make a purchase for a group class through our website at registration.