TERMS AND CONDITIONS - THE BASICS
No refunds - Ensure you are able to commit before purchasing
Private training programs expire
Cancellations must be made 24 hours prior to your lesson
Do not come to class if you, the dog, or family is sick
- Your dog's rabies and distemper vaccines must be up to date
Owners are responsible for their dogs at all times
TERMS AND CONDITIONS (EXPLAINED)
All information and materials acquired during services including: handouts, training methodology, lesson plans, and supplemental material are proprietary property of K9OLOGY LLC. The client gives the full right to edit, publish and distribute any photographs or video footage taken during training activities. The client agrees to indemnify and hold K9ology LLC, and all locations harmless from all liability for any loss, damage or injury to any person, animal, or property during or after training activities.
Once we receive your registration and payment, a space will be reserved for you and your dog. Due to our small class sizes no refunds can be given after registration is completed. Please ensure you can commit before registering.
We do not offer make-up lessons or transfers from one class to another.
FOR PRIVATE PROGRAMS
NO REFUNDS. We take training seriously, and you should, too! In exceptional circumstances we may offer a partial refund of no more than 50% of the remaining lessons (even if you have not started your program yet). Please ensure you are in a position to commit to the number of lessons / program purchased before booking with us.
Multi-lesson programs are subject to expiration.
Three (3) lesson programs must be completed within 5 weeks
Five (5) lesson programs must be completed within 8 weeks
Eight (8) lesson programs must be completed within 12 weeks
Twelve (12) lesson programs must be completed within 16 weeks
Bookings for discounted multi-lesson programs cannot be guaranteed past the expiration date.
Cancellations for individual sessions must be made 24 hours prior to a scheduled lesson. Failure to make alternate arrangements may result in loss of service. In the event of an emergency please make contact as soon as possible. We will accommodate up to 2 scheduling changes, but cannot guarantee further make-up appointments.
It is the owner’s responsibility to ensure that their dog is current on vaccinations. The trainer and location of sessions hold no liability for illness due to potentially transferable diseases. If a dog seems ill prior to class, the owner must contact the trainer to assess whether the pet is eligible take part in class. Current Rabies and Distemper vaccines are required for dogs 16 weeks and older to take part in class. We strongly suggest vaccinating your pet for Bordetella and Canine Influenza (H3N2 and H3N8), however please consult with your veterinarian for further recommendation.
K9ology LLC management, at their discretion, may discontinue services if they perceive a hazard or threat of any nature to any animal, individual or object. K9ology LLC may refuse services to an owner or animal which is not healthy, aggressive, or does not seem suitable for the services provided.
The client understands that they are responsible for their dog(s) and property at all times. All behavioral advice and suggestions are made for the improvement of the dog, however no absolute result or guarantee can be given due to the malleable nature of behavior.